Operations Intern (f/m/x)

We are a fast-growing start-up that was founded on the core belief that personalized learning is an important right everyone should be able to have access to. As such, we deliver measurable business outcomes for our global enterprise clients through a digital people development platform.

Personal 1:1 coaching is at the heart of our solution as we are convinced of the strong impact coaching has on personal growth. Our product has unparalleled user engagement in the market and it tackles the need of companies to manage and scale people development.

Equity, diversity, and inclusion are big topics for us. We are convinced that fair, heterogeneous, and inclusive company culture is the key to our company’s development, exceptional growth, and achieving our goals. And as such, we welcome people of all ages, ethnic backgrounds, genders, and sexual orientations.

Our Product Operations Team is responsible for delighting our customers and their learners with unparalleled experiences on our coaching platform. The team matches learners with coaches, helps with queries. The team creates the learners, the learning cohorts, organises training sessions. Support our HR customers to resolve questions, and our Relationships Managers and Customer success teams with meetings and preparing cool presentations. And... many more tasks....

As our Operations Intern (f/m/x), you are responsible for supporting our operations teams with delivering customer value - implementing solutions for our Sharpist clients, build automations to reduce repetitive operational and manual tasks with great care to deliver on our customer support requests.

What you'll do at Sharpist

Within 1 month, you will...

• Have met with and established collaborative relationships with the wider revenue team
• Take over the first operations responsibilities on your own

Within 6 months, you will…

• Help plan and execute our own operational challenges delivering unparalleled experiences
• Help identify improvements to our processes i.e. with automation solutions for repetitive tasks
• You will be a key stakeholder of the Client Operations Area working closely with Revenue and Operations Teams

We believe you'll be successful if you are this type of person

• You are able to work independently, respond and prioritise working on time sensitive requests.
• You are creative and like to tackle challenges to create happy customer outcomes.
• You raise ideas or challenge the status quo to help us iterate.
• You work with AI agents daily.

This will get us excited to get to know you better

• Client Operations and Client Management experience would be awesome (but it's cool if you don't have it).
• You have good communication skills (verbal and written) in German (at leave C1 level) & English.
• You love building stories, create presentations for our sales and our customers.
• You get excited host onboarding sessions for new learners and HR customers .

• Sharpist has a hybrid working approach with flexible working hours
• A modern funky roof office with an open terrace and BBQ, in Berlin Neukölln
• Free beverages (coffee, beer, mate, etc.) and snacks
• Learning is important and you can tap into our own Physical L&D library
• And, of course, free unlimited sessions with your certified Sharpist coach via our own learning platform! ????